Only contact PayPal through the Contact page in their help center or call PayPal Customer Service at 1-88.Īvoid this and other phishing scams by following our ten phishing safety tips and related guidance below. To confirm your account status or check activity, open the PayPal app or type into a new browser window and log into your account. If you ever receive unexpected invoices, do not panic. The message above uses a design similar to PayPal’s, but upon close inspection, you can find cracks in their design. The scammer likely copied PayPal’s design and forgot to remove their security advice. The email contradicts itself in the fine print.The scammer does not want you to look up PayPal’s true customer service information. The email tells you to contact customer service only using the information they listed.The listed customer support phone number is incorrect. Genuine messages from PayPal will always use the full name listed in your PayPal account. The email begins with an impersonal greeting.Below, we dissect this phishing attempt to reveal its red flags. Our team will analyze all submissions and return them to you if they are determined to be safe. It is always best to be cautious and report anything remotely suspicious. Simply report the email using the Phish Alert Button (PAB) in your Outlook interface. If you see a message like the one below, please do not interact with the sender or phone number, and do not follow any special instructions. The Office of Information Security observes a trend in which criminals send a convincing fraudulent PayPal invoice, hoping that victims will click a malicious link. Controlled Unclassified Information (CUI) in Sponsored Research.Guiding Information Security Questions for Researchers.Confidentiality, Integrity, and Availability: The CIA Triad.Information Security Strategies for Windows 10 Devices.Information Security Strategies for Android Devices.Information Security Strategies for macOS Devices.Information Security Strategies for iOS/iPadOS Devices.Introducing KnowBe4 Training and Awareness Program.Cybersecurity Awareness Month Cybersecurity Awareness Month.If you have any questions about the validity of an email, contact or the University Technology Service Desk at, help.case. The promise of easy rewards (or harsh penalties).Requests for money or personal information.No matter what form they take, scams often have common warning signs you can watch for, including: Follow the onscreen steps to complete your dispute.Click the white bubble next to the listing and click "Continue" in the bottom-right corner Scroll through your list of transactions until you come across the fraudulent invoice.While it may not be possible to retrieve your money, the best chance is to file a dispute with PayPal for fraud: Reach out to contact the entity the invoice is purportedly from (look for their contact info online do not contact the person who sent the invoice directly) to confirm its legitimacy. If you receive an invoice that can’t be tied to a specific purchase or work order, be skeptical, and don’t succumb to time pressure. Because the invoices are real PayPal invoices (albeit created fraudulently), once you click "Pay" your money will be automatically transferred via your PayPal account to the fraudster. This scam relies on the fact that these fake invoices aren’t technically fake at all: They are real PayPal invoices, created by fraudsters to mimic an invoice from a real entity like GoDaddy or the World Health Organization.īecause the invoice appears to come from a well-known and reputable organization, you may believe the invoice is legitimate and pay up without thinking. If you then click the link and pay using your PayPal account, your money is then transferred to the scammer who sent the invoice. These scams most commonly appear as email messages saying you have received an invoice via PayPal. Individuals who regularly handle invoices as part of their job may be especially vulnerable to this scam. University Technology recently has become aware of a new scam in which fake invoices are being sent via PayPal.
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